Support & contact
We're a small operation, so email is the fastest way to reach a human. One monitored inbox handles everything — support, billing, privacy and security — so just add the matching word to your subject line. We aim to acknowledge requests within two business days; some requests take longer to resolve fully.
General help
Stuck on the quiz, a report, or your account. Include your account email and the page you were on.
hello@getbuilo.comBilling, credits and refunds
Charges, plan changes, credit balances, and the 7-day clarity guarantee on the $29 blueprint. Put "billing" in the subject line.
support@getbuilo.comPrivacy and data requests
Ask for a copy of your data, a correction, or deletion of your account. Email from the address on the account and put "privacy" or "delete" in the subject line.
legal@getbuilo.comSend us a message
Prefer a form? Fill this in and it lands in the same inbox as hello@getbuilo.com.
Before you email
- • Wondering what a report looks like? Browse the sample project.
- • Unsure how results are produced or how accurate they are? See the AI disclosure.
- • Credits, plans and refund rules are set out in the terms.
- • A generation that fails releases its reserved credits automatically — check your billing page before reporting a missing balance.