Support & contact
We're a small operation, so email is the fastest way to reach a human. One monitored inbox handles everything — support, billing, privacy and security — so just add the matching word to your subject line. We aim to acknowledge requests within two business days; some requests take longer to resolve fully.
General help
Stuck on the quiz, a report, or your account. Include your account email and the page you were on.
support@getbuilo.comBilling, credits and refunds
Charges, plan changes, credit balances, and the 7-day clarity guarantee on the $29 blueprint. Put "billing" in the subject line.
support@getbuilo.comPrivacy and data requests
Ask for a copy of your data, a correction, or deletion of your account. Email from the address on the account and put "privacy" or "delete" in the subject line.
support@getbuilo.comAbuse and security reports
Report misuse or a suspected vulnerability, with steps to reproduce. Put "security" in the subject line and give us a reasonable window to fix it before disclosing publicly.
support@getbuilo.comBefore you email
- • Wondering what a report looks like? Browse the sample project.
- • Unsure how results are produced or how accurate they are? See the AI disclosure.
- • Credits, plans and refund rules are set out in the terms.
- • A generation that fails releases its reserved credits automatically — check your billing page before reporting a missing balance.
Accessibility
We want this site to be usable by everyone, and we treat accessibility problems as bugs. We have not yet commissioned a formal accessibility audit, so we make no conformance claim against WCAG or any other standard — that assessment is still pending. If something is hard or impossible to use with a screen reader, keyboard, magnification or any other assistive technology, email the address above with "accessibility" in the subject line, tell us the page and what happened, and we will work with you on a fix or an alternative way to get the same result.
Becoming Solo LLC — operator of getbuilo.com